Shipping policy
Thank you for shopping at [Your Online Store Name]! We strive to process and ship your orders quickly and efficiently. This Shipping Policy outlines important information regarding order processing, shipping methods, delivery times, costs, and related matters. Please read it carefully.
## 1. Order Processing Time
* Orders are typically processed and prepared for shipment within 7` business days (Monday - Friday, excluding weekends and major holidays) after payment is confirmed and cleared.
* **Note:** Processing time does *not* include shipping transit time. Processing may take longer during peak seasons (e.g., holidays, major sales events), as noted on our website or checkout pages. Orders requiring customization or personalization may also have longer processing times, clearly stated on the product page.
## 2. Shipping Methods & Carriers
* We primarily ship orders via `SF Express, FedEx, DHL, UPS or HongKongPost
* The specific shipping method(s) offered during checkout will depend on your location, the size/weight of your order, and the services available.
* We reserve the right to select the most appropriate carrier and service level for your order at our discretion.
## 3. Shipping Destinations
* **Important for International Orders:** Orders shipped outside Hong Kong may be subject to customs duties, import taxes, and brokerage fees levied by the destination country. **These fees are the responsibility of the customer.** We have no control over these charges and cannot predict what they may be. Customs policies vary widely; please contact your local customs office for more information.
## 4. Shipping Costs
* Shipping costs are calculated at checkout based on the shipping destination, package weight/dimensions, and the selected shipping method.
## 5. Estimated Delivery Times
* Estimated delivery times are provided during checkout and on your order confirmation email. **These are estimates only, not guarantees.**
* Delivery times start *after* the order processing period is complete and the package has been handed off to the carrier.
* Estimated transit times for standard services within `Hong Kong` are typically `2` to `5` business days. International delivery times vary significantly.
* **Factors Affecting Delivery:** Actual delivery times may be impacted by:
* Carrier delays (weather, peak volumes, operational issues).
* Customs clearance procedures (international).
* Incorrect, incomplete, or undeliverable shipping addresses.
* Events beyond our reasonable control (see Section 9).
## 6. Order Tracking
* Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s) and a link to track your package on the carrier's website.
* Please allow up to `48` hours for the tracking information to become active after you receive the notification.
## 7. Shipping Address
* **Double-check your shipping address carefully during checkout.** We ship only to the address provided at the time of purchase.
* If you enter an incorrect or incomplete address, we cannot guarantee delivery. Reshipping a lost or returned package due to an incorrect address will incur additional shipping charges.
* We are unable to redirect packages once they have been shipped. Contact the carrier directly using your tracking number if you need to make changes after shipment.
## 8. Undeliverable Packages & Returns to Sender
* Packages may be deemed undeliverable for various reasons (e.g., incorrect address, refused by recipient, unclaimed after carrier attempts, customs refusal).
* If a package is returned to us as undeliverable:
* We will attempt to contact you using the email/phone number provided to arrange reshipment. **Reshipment requires payment of additional shipping fees.**
* If we cannot contact you or arrange reshipment within `3` days, the order may be canceled and refunded (minus original shipping costs and any applicable restocking fees).
* We are not responsible for packages lost or stolen after being delivered to the address provided.
## 9. Delays Beyond Our Control
* We are not liable for any delays in delivery caused by events beyond our reasonable control ("Force Majeure"). This includes, but is not limited to:
* Natural disasters, extreme weather events, pandemics.
* Wars, strikes, labor disputes, transportation delays or failures.
* Government restrictions, customs delays, import/export regulations.
* Acts or omissions of third parties (e.g., carriers, suppliers).
## 10. Missing or Lost Packages
* If your tracking information shows "Delivered" but you haven't received your package, please first:
* Check around your property (porch, lobby, mailbox, with neighbors).
* Contact your local post office or carrier depot with the tracking number.
* If your tracking shows no movement for an extended period (`3` business days past the estimated delivery date) or indicates a potential problem:
* Contact us at `onlinesales852films@gmail.com` with your order number and tracking information.
* We will initiate an investigation with the carrier. Carrier investigations can take `15]` business days.
* **We are not responsible for packages marked as "Delivered" by the carrier.** Claims for lost packages must be filed within `3` days of the estimated delivery date.
## 11. Returns & Exchanges (Shipping Costs)
* Please refer to our separate [Return & Refund Policy](Link to your Return Policy) for detailed information.
* **Important:** Customers are typically responsible for the cost of return shipping for non-defective items or change-of-mind returns, unless otherwise stated in our Return Policy or required by law. We will cover return shipping costs for items damaged in transit or if we sent the wrong item (contact us first for authorization).
## 12. Policy Updates
* We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated "Effective Date." Your continued use of our site after any changes constitutes acceptance of those changes.
## 13. Contact Us
If you have any questions about your order's shipping status or this policy, please contact us:
* Email: `onlinesales852films@gmail.com`